Policies

If you have any questions regarding the policies listed on this page please contact us.

Cancellation Policy

All reservations cancelled seven or more full calendar days in advance will receive a 100% refund.

Any cancellations made within seven days of your reservation date will not receive a refund.

Personal Information Policy

In the course of processing a reservation, answering an inquiry, or engaging a client via social media we may come into possession of basic client information such as a phone number, email address, mailing address, or other details. This information is stored carefully and used solely for the purposes of interacting with our guests.

At no time will your information be traded, sold, or in any other way made accessible to a third party aside from those necessary for our operations (see Reservations, below).

Reservation Information Policy

In order to facilitate the online reservation of our rooms, Mountainside Hideaway Cottage & Suites uses the services of additional services to streamline the process for the benefit of our guests. ReservationKey process online bookings with PayPal handling payment processing.

These third parties (ReservationKey and PayPal) will have access to any information submitted through your reservation form solely for the purposes of completing your transaction and finalizing your reservation with us.  Each company has policies mandating the security of your information and it’s complete confidentiality. 

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